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FAQ

Update due to COVID-19

We are facing shipping restriction in specific countries and zip codes due to Covid19.

You can find the whole list here

Team BlazePod wants to assure you that we are working around the clock to make sure all deliveries will ship out on time.

However, there are some shipping delays in specific countries making things a little more challenging for us all.

General

We ship worldwide.

Shipment prices change in accordance with the kit size and destination.
On the check-out page you'll find the final price which will include shipment.

In the US and Canada: 
Taxes & Duties will be charged at checkout according the tax you obligated to pay by law when you order a product from outside your country.

They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise.

In all other locations:
All shipments may be subject to import charges (Duties, Customs tariffs and VAT) which are set by the destination country or location. They are based on the purchased merchandise’s country of origin/manufacturing and the classification of that merchandise and are levied once your package reaches your location.

BlazePod company does not collect your duties and taxes during checkout and cannot predict what your particular charges may be: and in the event you incur these additional charges, they must be rendered in order for your package to clear custom.

For more information regarding customs policies, please contact your local customs office. We use your package weight and product shipping restrictions to match your order with a carrier; we’re unable to request a specific carrier.

We accept PayPal, Amazon Pay, Shopify Pay, Google Pay, Klarna as well as all major credit and debit cards: Visa, MasterCard, American Express, etc.

At this stage, BlazePod only supports English.

You can send us a message here: Support@blazepod.com

You can also chat with us on our social media platforms! Check out our Facebook and Instagram pages and come say hi!

In your kit you will find:

Your Pods

Charger

Charger micro USB cable

BlazePod case

BlazePod manual

The Product

Yes. The Pods connect via a Bluetooth connection to the BlazePod app on your phone. BlazePod uses BLE technology to connect to the phone.

The BlazePod adapter is the housing unit that holds the Pod in place when using one of the accessories.

In order to use it, first make sure that the Pod is lined up properly, and then firmly click it into place. The Pods hold extremely well. Next, simply pick the accessory you require. Both the suction cup and the straps attach themselves to the BlazePod adapter.

Connect the USB cable to the power outlet and the charger unit.

Place one Pod on top of the charger and firmly press on top of them to make sure there is proper contact. If the indication light starts blinking red, move onto the next step. If the indication light changes between blue, green and red, leave the Pod on the charger for at least 10 minutes. Next remove the Pod for a moment, and then return it to the top of the charger and make sure the indication light then blinks red.

Add an additional Pod on top of the Pod currently charging and repeat the first 2 steps.

You can charge up to 6 Pods stacked one on top of the other.

Your Pods can be placed at a distance of up to 40 meters from your mobile device. 

The maximum number of Pods that you’ll be able to simultaneously connect to will depend on the mobile device itself.
Most of the phones we tested could connect to 12 Pods, assuming the software version was up to date, but we know that some phones could connect to fewer Pods at a time.


In the past 2 years, we have seen the max number of simultaneous connections increases by phone manufacturers, so it’s a matter of time until all phones will have this support.

 

Please see further information regarding phone connectivity and your device's capabilities using the following link:

https://blazepodsupport.zendesk.com/hc/en-us/articles/360018114374-Phone-Connectivity

If you can’t find what you are looking for among the predefined activities, then the custom activities function allows you to control the Pods' capabilities to suit your own activity need, and build an activity according to your specific requirements. 

It is possible to create activities using the different light logics for immediate use and save up to 10 customs activities.